1. Acceptance of Terms
By accessing or using the Virtual Tour Lab platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service. These Terms constitute a legally binding agreement between you ("Client" or "User") and Virtual Tour Lab ("Company", "we", "us", or "our").
These Terms apply to all visitors, users, clients, and anyone who accesses or uses the Service, including anyone acting on behalf of a company or legal entity.
2. Description of Services
Virtual Tour Lab provides a B2B software-as-a-service (SaaS) platform for creating, hosting, and distributing 360° virtual tours primarily for real estate applications. Our services include:
- 360° virtual tour creation and hosting
- Interactive hotspot and POI management tools
- Lead capture and CRM integration features
- Analytics and visitor tracking dashboards
- Live guided tour and video communication features
- White-labelling and custom branding options
- API access (Enterprise plans)
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.
3. Account Registration
To use the Service, you must create an account and provide accurate, current, and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activity that occurs under your account
- Notifying us immediately of any unauthorised access or breach
- Ensuring your account information remains accurate and up to date
You may not create an account on behalf of someone else without their explicit authorisation. Accounts may not be transferred or sold to another party.
4. License to Use
Subject to your compliance with these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes.
This licence does not include the right to: sublicense the Service to third parties; reverse engineer, decompile, or disassemble any aspect of the platform; use the Service to build a competing product; or use automated means to scrape, copy, or extract data from the platform.
5. Client Content
You retain ownership of all content you upload to the Service ("Client Content"), including images, videos, documents, and branding materials. By uploading Client Content, you grant us a worldwide, non-exclusive licence to host, store, process, and display your content solely for the purpose of providing the Service.
You represent and warrant that your Client Content does not infringe any third-party intellectual property rights, violate any applicable laws, or contain material that is harmful, fraudulent, or misleading.
We are not responsible for Client Content and do not regularly monitor it. We reserve the right to remove any content that violates these Terms.
6. Payment Terms
Subscription fees are charged in advance on a monthly or annual basis depending on your selected plan. All amounts are in Indian Rupees (INR) unless otherwise specified.
- Fees are non-refundable except as described in our Refund Policy
- We may change pricing with 30 days' written notice
- Late payments may result in service suspension
- All fees are exclusive of applicable taxes (GST and other levies)
- You are responsible for all taxes applicable to your use of the Service
7. Prohibited Uses
You agree not to use the Service to:
- Upload or distribute malicious code, viruses, or harmful software
- Impersonate any person or entity or misrepresent your affiliation
- Engage in any fraudulent, deceptive, or misleading activity
- Violate any applicable Indian or international law or regulation
- Infringe the intellectual property rights of any third party
- Use the Service for any purpose other than lawful business activities
- Attempt to gain unauthorised access to any part of the Service
- Overload or interfere with the proper functioning of the platform
8. Intellectual Property
The Service, including all software, designs, graphics, interfaces, trademarks, and content created by Virtual Tour Lab, is owned by us and is protected by Indian and international intellectual property laws. Nothing in these Terms transfers ownership of the Service or any part thereof to you.
The Virtual Tour Lab name, logo, and related marks are trademarks of the Company. You may not use our trademarks without our prior written consent.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We will use commercially reasonable efforts to maintain availability but cannot guarantee 100% uptime.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VIRTUAL TOUR LAB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11. Termination
Either party may terminate this agreement at any time. You may cancel your subscription through your account settings or by contacting us. We may terminate or suspend your access immediately if you violate these Terms, fail to make payment, or if we determine that continuation of service would cause harm to our platform or other users.
Upon termination, your right to use the Service will immediately cease. We may retain your data for a period of 30 days after termination, after which it may be permanently deleted. You are responsible for exporting any data you wish to retain before termination.
12. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, with proceedings to be held in Mumbai, Maharashtra.
If you are a consumer and applicable law provides you with the right to bring a claim in your local courts, nothing in these Terms limits that right.
13. Contact Us
For questions about these Terms of Service, please contact us:
Virtual Tour Lab
Email: legal@virtualtourlab.in
Phone: +91 [Your Number]
Address: [Your Address], India